Support

In the progress and notes card, enable CALEDO AI and write a request. Task creation and app help are included in Free. Premium adds assistance with existing tasks. Review and confirm proposals before changes are applied.

Yes. AI features require Apple Intelligence available and enabled on a compatible device. Tasks, notes and recurrences can still be managed manually.

No. The two-column view when open or partially open and accessibility adaptations are included in Free. Available width and text size may require a single column. SuperTicker is Premium and on Duo only activates when closed and in landscape.

Free includes 1 workspace, 3 cards and 3 procedures, with full tasks, notes, reminders and recurrences, CALEDO AI task creation and app help, manual backup and export. Premium adds unlimited workspaces, cards and procedures, AI assistance with existing tasks, iCloud, actionable notifications and SuperTicker. The Duo interface and accessibility are included in both plans. Prices and any offers are available in the app.

Open CALEDO → Settings → Premium. Review the plans, prices and terms available in the app, then complete your purchase through the App Store.

Subscriptions are managed by Apple: go to iPhone Settings → Your name → Subscriptions → Caledo. You can cancel at any time. Cancellation takes effect at the end of the current billing period.

Open Caledo → Settings → Premium → Restore purchases. The app will automatically verify your purchase with the App Store and reactivate Premium at no extra cost.

Yes. Your subscription is tied to your Apple ID. You can use Caledo Premium on all iOS devices associated with the same account, and with iCloud sync your data stays in sync across all of them.

Prices, duration and terms of available options are shown in the app before you confirm your purchase.

Refunds are handled by Apple. You can request one at reportaproblem.apple.com within 14 days of purchase.

Caledo is a native iOS app. It is compatible with iPhone running iOS 17 or later.

Caledo is optimised for iPhone. It can be installed on iPad as an iPhone app, but the interface is not yet optimised for larger screens.

Caledo is not currently available for macOS.

In the Free version, data is stored locally on your device. In the Premium version with iCloud enabled, data is automatically synced via iCloud and accessible across all your devices.

Yes. Manual backup and export are included in Free. Use the backup options in CALEDO settings and keep a copy somewhere safe. Premium iCloud sync is separate from manual backup.

Local data may be removed when you uninstall the app. If you have a backup copy, you can use it to restore your data. If you enabled iCloud with Premium, reinstall CALEDO using the same iCloud account and check your data sync.

With Premium, enable iCloud sync in CALEDO settings. Also check that you are signed into your iCloud account and that iCloud is enabled for the app in iPhone settings.

Go to Caledo → Settings → Data → Reset. This permanently deletes all local data. If you have iCloud sync enabled, you can also remove the data from iPhone Settings → Your name → iCloud → Manage storage.

Try closing and reopening the app. If the issue persists, make sure iOS is updated to the latest version. If it still doesn't resolve, write to us at support@caledo.app describing the problem and your iPhone model.

Check that notifications are enabled in iPhone Settings → Caledo → Notifications. Also verify that notifications are enabled for the individual task inside the app.

Caledo needs permission to access your calendar. Go to iPhone Settings → Privacy & Security → Calendars → Caledo and make sure access is allowed. Then configure the calendar you want in the workspace settings.